Enterasys Enterasys SecureStack B2 B2G124-24 Especificações Página 30

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Getting Help
xxviii About This Guide
BeforecallingEnterasysNetworks,havethefollowinginformationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsin
thenetwork
•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Theswitchhistory(forexample,haveyoureturnedtheswitchbefore,isthisarecurring
problem?)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
Internet mail [email protected]
To expedite your message, type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Make sure to include the document Part Number in the email message.
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