Enterasys Matrix N3 Guia de Instalação descarregar pdf (Página 23)

Getting Help

Introduction 1-5

1.3 GETTING HELP

For additional support related to the N3 chassis or this document, contact Enterasys Networks

using one of the following methods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:

• Your Enterasys Networks service contract number

• A description of the failure

• A description of any action(s) already taken to resolve the problem (for example, changing mode

switches or rebooting the unit)

• The serial and revision numbers of all involved Enterasys Networks products in the network

• A description of your network environment (such as layout, cable type, other relevant

environmental information)

• Network load and frame size at the time of trouble (if known)

• The device history (for example, if you have returned the device before, or if this is a recurring

problem)

• Any previous Return Material Authorization (RMA) numbers

World Wide Web www.enterasys.com/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

Internet mail suppor[email protected]

To expedite your message, please type [N-Series] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

To expedite your message, include the document Part Number in the Email message.

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Enterasys Matrix N3 Guia de Instalação Página 23