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Getting Help

xviii About This Guide

Getting Help

Foradditionalsupportrelatedtothemodulesorthisdocument,contact

Enterasys Networksusingoneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyactionsalreadytakentoresolvetheproblem(forexample,

changingmodemodules,rebootingtheunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe

network

•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(forexample,haveyoureturnedthedevicebefore,

isthisa

recurringproblem)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

To expedite your message, type [SWITCHING] in the subject line.

To send comments concerning this document to the Technical Publications Department:

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Enterasys Enterasys Matrix 9033989-06 Guia de Instalação Página 20